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Pre-order Policy

A pre-order is an order placed for an item which is not currently in stock, however an allocation for stock is available for purchase. 
Pre-order an item from Haru Hana Little Ones Boutique is reserved exclusively for you and the order is placed with the manufacturer/designer. Your cart is charged when the order is placed so your item can be put into production. 
Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after.

CAN I CANCEL MY PRE ORDER:

Pre-orders cannot be cancelled as a special order has been made exclusively for you overseas which means your item is already in production and it has been paid for. Pre-order items are not eligible for a refund.

You may order in-stock items as well 'pre-order' item in one order. However, the in-stock items will be shipped together with 'pre-order' item once it has arrived. If you wish to receive the in-stock item straight away, we ask that you check out and pay for the order separately.

WHAT IF I CHANGE OF MIND IN A PRE ORDER ITEM:

If you wish to change your item to another garment which is in stock/arriving sooner, you may do so. The item being exchanged to must be equal to the same value or greater. 

Coupon codes are not allowed to be used on pre-ordered items.

If you are unsure please contact us at email@haruhana.com.au or 0420 867 296 and we are happy to assist and answer any questions.